Order Management Specialist
Lahore,
Pakistan
Lahore,
Pakistan
We are looking for a highly motivated and detail-oriented Order Management Specialist to join our team. This role requires a proactive individual with strong problem-solving skills and a keen eye for accuracy. You will be responsible for overseeing the end-to-end order processing on Daraz, ensuring seamless fulfillment and exceptional customer satisfaction.
Key Responsibilities:
- Manage the entire order lifecycle from placement to final delivery.
- Monitor and ensure timely order processing, shipment, and fulfillment.
- Coordinate with couriers to resolve delays or issues.
- Track order status, update customers, and handle complaints efficiently.
- Maintain accurate records of orders, cancellations, and returns.
- Identify process gaps and suggest improvements to optimize operations.
- Ensure compliance with Daraz policies and service-level agreements (SLAs).
- Work closely with the customer support, sales, and logistics teams to enhance order efficiency.
- E-commerce order management experience (preferably Daraz).
- Excellent English & Urdu communication.
- Proficiency in MS Excel, Google Sheets, and order software.
- Ability to multitask in a fast-paced environment
Nice to Have
- Customer service or logistics experience.
- Knowledge of Daraz Seller Center & fulfillment
- Data analysis and reporting skills.
What's great in the job?
- Be part of a growing e-commerce company with high career potential.
- Enjoy a collaborative and innovative work environment.
- Competitive salary package and performance-based incentives.
- Training and development opportunities to enhance your skills.