Help & FAQs
Welcome to H&A Tech (Hatech.pk)! Below, you'll find answers to common questions about our products, orders, shipping, and more. If you need further assistance, feel free to contact our support team.
H&A Tech is a trusted online store offering high-quality mobile accessories, computer accessories, Apple Accessories, and gaming accessories in Pakistan. We provide top-notch products at competitive prices with reliable customer support.
You can reach us through:
- Email: info@hatech.pk
- Phone: 042 37415333
- WhatsApp: 0331 6388839
- Social Media: Facebook | Instagram | Twitter (@HatechPK)
- Live Chat: Available on our website Hatech.pk
Yes, we have a Physical Store Named as HT Enova, Located in Lahore.
- Browse through our categories (Mobile, Computer, Apple, Gaming Accessories) and select the product you want.
- Click Add to Cart and proceed to Checkout.
- Fill in your shipping details and select a payment method.
- To Confirm your order, and you'll receive a confirmation call by H&A Tech Customer Support Team.
We currently offer Cash on Delivery (COD) to build customer trust, and we plan to add bank transfer as an additional payment option in the future.
After placing your order, our team will contact you via phone to confirm the details. This is also a great opportunity for you to make any changes or cancel your order if needed.
We deliver all over Pakistan, including major cities like Karachi, Lahore, Islamabad, Faisalabad, and more.
Standard Delivery: 2-3 business days via TCS.
Normally, our standard delivery fee is Rs. 109. However, we're currently offering FREE DELIVERY all over Pakistan to make shopping with us even more convenient and enjoyable for our valued customers!
Yes! We have a 15-days return policy. If you receive a defective or incorrect product, you can request a return within 15 days of delivery.
- Contact our support team with your order details.
- Send the product back in its original packaging.
- Once we receive and verify it, we will issue a refund or replacement.
Warranty varies by product. Some items come with a manufacturer warranty (e.g., Apple, gaming accessories), while others have not. Check the product description for details.
We pride ourselves on selling authentic, high-quality products from verified brands. If an item is not original, we clearly indicate that it's a replica or copy, ensuring complete transparency with our customers. Honesty is our policy - we never compromise on trust!
If an item is out of stock, you can subscribe for restock alerts or contact our support for availability updates.
Yes! We frequently offer seasonal sales, bundle discounts, and exclusive deals. Subscribe to our newsletter and follow us on social media to stay updated.
During checkout, enter your promo code in the designated field to apply the discount.
If you encounter any technical issues, contact us for troubleshooting assistance. If needed, we can guide you through warranty claims or replacements.
Yes! Our tech experts are available via chat or WhatsApp to help you choose the best products for your needs.
Still have questions?
Contact us anytime! Our support team is happy to assist you.
📧 Email: info@hatech.pk | 📞 Phone/WhatsApp: 0331 6388839 | 🌍 Website: Hatech.pk